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Training Policies As a Registered Training Organisation, PARASOL EMT agrees to operate within the Principles and Standards of the Australian Quality Training Framework. This includes a commitment to recognise the training qualifications issued by other Registered Training Organisations.

1. Legislative Requirements PARASOL EMT will meet all legislative requirements of State and Federal Governments. In particular, Occupational Health and Safety and Workplace Relations regulations and requirements are complied with at all times.
   
2. Access and Equity All students will be recruited in an ethical and responsible manner and consistent with the requirements of the curriculum or National Training Package. Our Access and Equity Policy ensures that client selection decisions comply with equal opportunity legislation.
   
   Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based on their qualifications and experience.
   
3. Quality Management Focus We have sound management practices to ensure effective client service. In particular we have client service standards to ensure timely issue of trainee assessment results and qualifications. These will be appropriate to the competence achieved by trainees and will be issued in accordance with national guidelines.
   
   Our quality focus includes a Recognition of Prior Learning Policy, a fair and equitable Refund Policy, a Grievance and Appeal Policy, an Access and Equity Policy and, where appropriate, student welfare and guidance services. Where necessary, arrangements will be made for those clients requiring literacy and/or numeracy training to be referred to appropriate support programs. We will take every opportunity to ensure that this information is disseminated, understood and valued by staff and clients.
   
4. Client Service Our client information will ensure that all fees and charges are known to clients before enrolment, that course content and assessment procedures are explained, and that vocational outcomes are outlined.
   
5. External Review PARASOL EMT agrees to participate in external monitoring and audit processes as required from time to time by the Accreditation Council, and other regulatory bodies.
   
6. Management and Administration PARASOL EMT has in place policies and management strategies that ensure sound financial and administrative practices. Management guarantees the organisation's sound financial position and safeguards client fees until used for assessment. We have a Refund Policy that is fair and equitable. Trainee/client records are managed securely and confidentially and are available for trainee perusal on request. PARASOL EMT has adequate insurance policies.
   
7. Marketing and Advertising PARASOL EMT markets its vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.
   
8. Training and Assessment PARASOL EMT only utilises personnel with appropriate qualifications and experience to deliver the training and facilitate assessment relevant to the training products offered. Assessment will meet the AQTF in regards to assessment strategies and RPL/RCC.
   
9. Information and Support Services PARASOL EMT will provide trainees/clients with timely and accurate details of:
   
   1. Course information;
   2. Costs;
   3. Refund policy;
   4. Competency standards;
   5. Learning outcomes;
   6. Assessment criteria;
   7. Assessment results; and
   8. Grievance procedures and avenues of appeal.

Refund Policy We will issues refunds when:

• A course has been cancelled by us
• Student gives us written notice 7 days prior to commencement of course
• Student unable to attend due to extended hospitalisation/illness, and/or pregnancy/childbirth.

We will not issue refunds for:

• Failure to attend without notice
• Change in students work hours
• Inconvenience of travel to courses
• Move interstate
• Job change or retrenchment
• Students who leave before finishing course/ module

Mutual Recognition Policy We acknowledge and support Mutual Recognition as one of the most important features of the Australian Quality Training Framework. To this end we will accept the credentials issued by any other registered training organisation based in any State/Territory of Australia.

Privacy Policy We will not disclose any information that we gather about our staff or clients to any third party. We use the information collected only for the services we provide. No staff or client information is shared with any other organisation. If staff or client information is required by a third party we will obtain written consent from the relevant staff or client prior to release of information.

Should staff or clients seek access to their information we have a documented procedure requiring authorisation before this can occur.